Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website according to The EU General Data Protection Regulation (GDPR).
We collect Device Information using the following technologies:
You directly provide us with most of the data we collect. We collect data and process data when you:
We collect your data so that we can:
If you agree, we will share your data with our partner companies so that they may offer you their products and services.
We also use Google Analytics to help us understand how our customers uses our webiste.
When we process your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
We would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes or giving your data to other members.
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request us for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to we processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email.
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
We use cookies to improve your experience on our website, including:
There are a number of different types of cookies, however, our website uses:
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Our website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may consult our Alternative Dispute Resolution.
Alternative dispute resolution
Consumers may, at their express option, submit the dispute resolution to a consumer dispute arbitration centre.
In compliance with article 18 of Law no. 144/2015, of 8 September, it is informed that the Alternative Dispute Resolution entities are those listed below:
Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL)
www.centroarbitragemlisboa.pt
Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC)
https://www.cniacc.pt/pt
Centro de Informação de Consumo e Arbitragem do Porto (CICAP)
www.cicap.pt
Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve (CIMAAL)
www.consumidoronline.pt
Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra (CACCDC)
www.centrodearbitragemdecoimbra.com
Centro de Arbitragem de Conflitos de Consumo da Madeira (CACCRAM)
https://www.madeira.gov.pt/cacc/Estrutura/O-Centro-de-Arbitragem
Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral (CACCVA)
www.triave.pt
Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo) (CIAB)
www.ciab.pt
Centro de Arbitragem da Universidade Autónoma de Lisboa (CAUAL)
https://arbitragem.autonoma.pt/
With regard to disputes arising from the supply of goods AWAKE Specialty Coffee website, or any other electronic means, the consumer may also use the European Online Dispute Resolution Platform, available at https://webgate.ec.europa.eu/e...
Data taken from the list of Alternative Dispute Resolution entities on the website of the Direção-Geral do Consumidor in February 2017. You can consult the updated list at www.consumidor.pt.
Final Notes
We assure the confidentiality of collected data, received documentation, and transmitted information, ensuring their utilization solely within the context of the specified limits.
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 4 January 2024.